Upon receiving your order, we'll send you:
✔ A detailed quotation outlining your specifications, fulfillment timeline, shipping cost estimate, shipping information, and specification sheet per item
✔ A Customer Acknowledgment and Release document outlining our order policies, which you’ll find in detail in one of the sections in this guide

To confirm your order, you’ll need to:
✔ Acknowledge our order policies.
✔ Pay the invoice, which will be issued upon receipt of your e-signed Customer Acknowledgment and Release document.

We offer the option of full payment up front or a 50% deposit if the total quote exceeds PHP 20,000 (approximately USD 350; CAD 500; AUD 555; GBP 270; EUR 320) with the remaining balance due upon production completion.

Clicking the “Confirm my order now” button on the invoice will redirect you to the checkout page, where you can pay via PayPal, debit/credit card, or bank transfer.

Payment Methods

✔ PayPal
• Use your linked checking account or debit/credit card.
• Gift cards are not accepted.
• Shipping address must match billing address for successful PayPal transactions. If shipping to a different country, the invoice will reflect your billing address, but the order will be shipped to the address on the quotation.

✔ Debit/Credit Card via PayPal Express
• Select "PayPal" at checkout, then choose "Pay with debit or credit card" on the PayPal page.

✔ Bank Transfer
•The bank transfer option doesn’t process payments directly. When selected, it provides our bank details on the checkout confirmation page and in the confirmation email. To complete the payment, you’ll need to initiate the transfer via a Philippine bank’s platform or mobile app or an international multi-currency transfer service like Remitly or WISE.

✔ Bank Transfer (Automatic Switch)
• If the connection between our website and PayPal fails, the system will automatically switch to bank transfer.

✔ PayPal Invoice (Alternative Payment)
• If the system automatically changes the payment method to bank transfer and completes the transaction due to a PayPal connection error, we’ll send you a separate PayPal invoice that will allow you to complete your payment securely using PayPal or your debit/credit card.

All payments due shall be made in PHP. Any prices quoted in currencies other than PHP are provided solely for quick conversion and should be considered as indicative rates only. If a payment is made from an account denominated in a currency other than PHP, the actual payment amount is determined by the payment gateway's exchange rate at the time of payment.

Our fulfillment process is structured through a well-defined system that ensures accuracy, efficiency, and seamless coordination at every stage. Your detailed quote and system-generated order number are key to our streamlined order management, which utilizes integrated applications. You'll receive order updates and further instructions through automated emails, which will be sent to the email address provided at checkout.

Order slots are allocated on a first-come, first-served basis and are not guaranteed. To increase your chances of securing a slot, we recommend placing your order at least three months before your desired delivery date, factoring in the potential for a longer production time based on the quantity and complexity of the work involved. Furthermore, please allow for a few weeks for potential adjustments and the corresponding shipping timeframes.

While we take utmost care to ensure a perfect fit for every custom order using measurement photos and a fitting sample, the possibility of inadvertent human error remains. To safeguard you against such occurrences, we offer our Perfect Fit Guarantee. To fully benefit from it, simply submit the required measurement photos as outlined on our Custom Fit page.

For items with intricate embroidery that require a long production period, an additional fitting sample may be provided if the initial fitting is deemed unsatisfactory. This proactive action helps reduce the likelihood of repairs or the need for a full remake.

To set realistic expectations, it's important to understand that crafting our barongs is a meticulous process, primarily done by hand by skilled artisans. This intricate work may experience slight delays due to production complexity, the interdependence of various stages, and unforeseen circumstances. These delays are inherent to the meticulous process, and we aim to provide transparency in anticipating possible changes in fulfillment time. However, it's important to highlight that, depending on your order details, fulfillment may also be earlier than anticipated. We encourage flexibility in timeline expectations for a seamless experience.

For more details, please check our Custom Order Lead Time page.

CAMISA DE CHINO: Essential for Classic Barongs
Crafted from light, delicate fabrics that show through an undershirt, Classic Barongs are best paired with a custom-tailored, long-sleeved Camisa de Chino. We provide this undershirt designed to be worn untucked for enhanced comfort and a polished aesthetic, superior to off-the-rack alternatives.

COAT BARONG: Structured Style with Considerations
The coat barong offers a distinct take on the classic barong, with variations in construction depending on the supplier. Our coat barongs offer a distinct aesthetic with a focus on structure and formality. Here's what sets them apart:

✔Tailored Silhouette: Tapered construction with double vents for enhanced style and comfort.
✔Multilayered Design: Four layers of different materials provide enhanced shape and support. The outer layer, called the shell, is made of the same material as classic barongs. Meanwhile, the interlining consists of two thick materials to provide structural support to the garment. The inner layer utilizes a smooth fabric to minimize friction against the skin.
✔Sturdy Build: The thicker interlining ensures the garment maintains its form.

Important Considerations:

✔Construction: Compared to the classic barong, the coat barong is sturdier and slightly heavier. Due to this construction, coat barongs will not offer a cooling effect, regardless of the fabric chosen for the shell. The choice of fabric solely impacts the aesthetic appearance, not the functionality.
✔Structure: Coat barongs have a structured fit that may feel tighter compared to suit jackets. Unlike suit jackets, which offer flexibility with unbuttoning, coat barongs should be worn fully buttoned. The two-part sleeve design, consisting of the upper and under sleeves, meant to closely contour the body, can limit the range of motion.
✔Undershirt Recommendation: We recommend a cotton off-the-rack long-sleeve shirt with a Henley-style collar for better comfort and sweat absorption. While coat barongs offer sufficient warmth in mildly cool climates, consider adding a thermal shirt underneath for extra warmth in cooler climates.

Breathability
All the fabrics we offer provide breathability, with piña and piña-silk allowing the most airflow due to their open weave structure with visible warp and weft fiber spacing. For maximum airflow and enhanced comfort, select these fabrics with optimal weave and material composition.

Since a Classic Barong is worn untucked, pairing it with our tailor-made Camisa de Chino, which is designed to be worn untucked, improves air circulation, making it feel cooler and more comfortable.

Color
Barong fabrics come in limited natural colors, so they are dyed to expand the color range. However, dyeing presents challenges due to fabric fiber characteristics, embroidery methods, and the risk of fading. Achieving precise shades requires layering dyes and expert craftsmanship.

Dyeing before embroidery adds complexity, as darker colors make threadwork more difficult and increase the risk of color inconsistencies. In contrast, dyeing after embroidery is simpler and minimizes these challenges.

White Fabric Options
If you're looking for a white barong, the closest options are cocoon and jusi.
• Cocoon has an off-white hue rather than a stark white appearance, offering a crisp and elegant aesthetic suitable for formal occasions.
• Jusi is the most basic fabric option we offer for a formal barong. While there are other lower-cost basic fabrics available in the market, we focus on materials that uphold the level of quality and elegance we aim to provide.

Softening the Natural Hue of Piña and Piña-Silk
Piña and piña-silk fabrics have a distinct, naturally warm, yellowish hue, setting them apart from other fabric options. To achieve a lighter appearance, they can be paired with an off-white organza lining and an off-white Camisa de Chino. While this combination softens their natural color, it will not be as bright as cocoon.

For more details, please check our Embroidery Design Classifications page.

Embroidery Design Portal
We offer a range of catalog embroidery designs accessible through our exclusive Embroidery Design Portal. You can conveniently browse our catalog to select a design that matches your preferences. Once your access is granted, you'll be able to explore the available options with ease.

Embroidery Design Customization
For a custom design created from scratch, a custom design from an existing barong from a third-party supplier, or a catalog design modification, we charge a design customization fee ranging from PHP 1,000-5,000 (approximately USD 18-88; CAD 25-125; AUD 28-139; GBP 14-68; EUR 16-81) depending on the complexity of the design.

If the design will be created from scratch, we’ll provide you with two design options in the form of a quick sketch on bond paper. However, if we're using a design from a third-party supplier, we'll skip the quick sketch phase because we can already visualize the design. Instead, upon order confirmation, we’ll proceed to draft the design directly on tracing paper, which will then be used to transfer the design onto the fabric.

Calado is a meticulously handcrafted open-thread embroidery that resembles delicate lace. While it’s a common element, some designs intentionally omit it. Calado serves as a decorative accent in two primary forms:

Accent Calado
This adds intricate detail to the embroidery, enhancing specific areas within the embroidery design to create depth and highlight key elements for greater visual impact.

All-Over Calado
This refers to calado covering the entire front, the entire front and back, or the entire barong. This optional enhancement incurs an additional charge based on coverage area and requires extended production time.

For more details, please check our Embroidery Methods page.

The impact of the embroidery method depends on the fabric, fabric color, thread, and density of the embroidery design. It dramatically affects the barong's aesthetics. It also affects production time:

Hand-guided Machine Embroidery is the fastest among the available options.
Hand-guided Machine + Accent Calado is a balance of artistry and efficiency.
Hand embroidery takes the longest but offer the finest craftsmanship.

To explore the distinctions among embroidery methods and their visual results, please check our Embroidery Methods page.

For more details, please check our Construction Styles page.

Given the potential for measurement variations, we require three sets of photos. Body measurement photos (Set 1) serve as our primary reference. If these are insufficient, we’ll refer to your dress shirt measurement photos (Set 2) along with photos of you wearing the shirt (Set 3). Please note that dress shirt measurements can’t be used for verification unless accompanied by photos showing the shirt being worn.

Ordering classic barongs without measurement photos is at your own risk. Coat barongs, on the other hand, require measurement photos due to their structured design, intricate panel construction, and contoured shape, which require visual references for accurate construction.

For more details, please check our Custom Fit page.

We offer a convenient at-home fitting process using fitting samples. A fitting sample is a trial piece tailored to your measurements that you can try on at home. This allows you to provide fit feedback, enabling pattern adjustments prior to the cutting stage. This will reduce potential repair or remake requirements.

The following categories include complimentary fitting samples:

✔Classic barongs made of piña, piña-silk, or abaca-cotton
✔Classic barongs with intricate thread work
✔Classic barongs that are hand-embroidered
✔Classic barongs with non-standard cuts
✔Coat barongs
✔Orders for wedding parties
✔Orders that meet specific conditions

You’re not required to return the fitting sample. Instead, we'll request feedback, pictures, and a short video with the fitting sample. Detailed instructions for this process will be emailed to you once the fitting sample is on its way to you.

Fitting samples are typically delivered six (6) weeks before the estimated order completion date, with a feedback submission deadline of three (3) weeks before the estimated order completion date. These timeframes may be adjusted depending on the specifics of your order. Detailed timing information will be outlined in the fulfillment timeline section of your quote.

Please be advised that overseas shipping charges, which vary by destination and weight, will be applied. If you choose to proceed without a fitting sample, please let us know.

We guarantee a perfect fit for custom-made barongs. If adjustments are needed, simply inform us within 14 days of receiving your barong and provide photos highlighting the issue. We will either handle the alterations ourselves or cover the cost of alterations done by a tailor near you, subject to our third-party alteration allowance. If the barong needs to be remade or if the third-party alteration cost exceeds our allowance, we will provide a replacement at no additional cost.

It's important to note that time constraints on certain orders may prevent remakes. In such scenarios, our liability shall be limited to reimbursement of alteration costs, not exceeding our published alteration allowance or 50% of the item price, whichever is lower.

To qualify for a free adjustment or replacement, please follow our measurement requirements.

For more details, please check our Perfect Fit Guarantee page.

Domestic Shipping
Shipping to domestic destinations typically takes 1-7 business days depending on location within the Philippines.

For orders with multiple items, shipping of final pieces to multiple domestic destinations is provided at no cost. Complimentary shipping is also offered for fitting samples sent to a single domestic destination. However, shipping of fitting samples to multiple domestic addresses will incur a shipping fee per destination, which may be waived depending on the order specifications.

International Shipping
Shipping to international destinations typically takes 3-5 business days, with shipping charges varying based on destination, container type, and weight.

For a single barong, the minimum shipping cost typically falls within the range of PHP 1,400–4,000 (approximately USD 25–70). Estimated rates for specific countries include: Australia (around AUD 70), Canada (around CAD 73), the United Kingdom (around GBP 41), and the United States (around USD 50).

Orders containing three to four barongs usually incur shipping costs between PHP 4,800–8,300 (approximately USD 85–145), while shipments of five or more barongs may range from PHP 8,300–22,500 (approximately USD 145–395).

Fitting sample shipments typically fall within PHP 1,400–6,500 (approximately USD 25–110). These are often less expensive to ship than final pieces due to their lower declared value, lighter weight, and compact packaging.

For orders with multiple items, shipping to a single address versus multiple addresses has its advantages and trade-offs. Here’s a quick comparison:

For Fitting Samples

Single Address
• Pro: Economical.
• Con: You'll need to reship items if your group members are located outside your immediate proximity.

Multiple Addresses
• Pro: Convenient—items go directly to recipients.
• Con: Higher shipping cost.

For Final Pieces

Single Address
• Pro: Economical for shipping.
• Cons: (1) You’ll need to reship items if your group members are located outside your immediate proximity. (2) Customs duties may apply if the total value of your shipment exceeds the minimum threshold set by the destination country.

Multiple Addresses
• Pros: (1) Convenient—items go directly to recipients. (2) Avoid customs duties if each parcel is valued below the minimum threshold set by the destination country.
• Con: Higher shipping cost.

Which Option Is Best for You?

Choose single-address shipping if you want to save on costs and don’t mind reshipping items yourself.
Choose multiple-address shipping if you prefer convenience and want to avoid customs duties on a single high-value parcel.

Import duties and taxes may apply to goods shipped internationally if their value exceeds the destination country's minimum threshold (de minimis value). You are responsible for any inbound charges your local customs authority deems applicable.

The following are the minimum threshold values for certain countries:

Australia – AUD 1,000
Canada – CAD 20
United Kingdom – GBP 135
United States – USD 800

For other countries, please click here.

We no longer offer in-person support as we've chosen to focus exclusively on serving a market niche. While we understand the convenience of phone support, we've transitioned to email-only communication, supplemented by Viber/WhatsApp quick chats at +63 916 368 1828 for urgent, non-technical matters.

Our products involve complex technical details that often require detailed explanations and visual references when needed. From our experience, phone communication struggles to provide the clarity and structure needed to effectively convey these intricacies.

Email allows us to present information systematically, incorporating images and illustrations where appropriate. It also enables us to maintain a record of our correspondence, which is crucial when handling custom orders for customers worldwide.

This kind of support isn’t for everyone. For some customers, a lack of in-person support or phone support is a deal-breaker, and that’s perfectly reasonable. If you think this approach will work for you, please feel free to ask about absolutely everything on your mind. We're confident we can address your questions effectively via email.

Production follows these parallel tracks:
• Fitting Sample Production
• Final Piece Production

The Final Piece Production track has two sequential steps:
1. Material Production
2. Tailoring and Final Touches

The Tailoring and Final Touches step is contingent upon:
1. Receiving feedback on the fitting samples
2. Having finished materials — embroidered fabrics ready for cutting and sewing