Shipping and Delivery

Shipping

Our products have unique characteristics and crafting them takes a significant amount of time that's why we only ship using express courier services to guarantee a faster and more secure delivery of goods. This method allows us to deliver products to domestic destinations in one to two (1-2) business days and to international destinations in three to five (3-5) business days.

Shipping across the Philippines is FREE on orders over five thousand pesos. The cost of international shipping depends on the pouch or box size, weight, declared value, and the country of destination ranging from twenty to sixty (20-60) USD. 

You'll receive an email with a tracking number as soon as your order is processed for delivery.

Orders that are shipped to countries outside of the Philippines may be subject to import taxes, customs duties, and fees, which are charged once the shipment reaches its country of destination. Unfortunately, we have no control over these charges, and we cannot tell you what the cost would be. Customs policies and import duties vary widely from country to country so it would be a good idea to contact your local customs office for information before you order. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Delivery 

Ready-made items normally take two to seven days to deliver worldwide. 

Custom orders from the ground up normally take two to sixteen weeks to deliver worldwide depending on the intricacy of the design, embroidery method, and production queues.
Please keep our lead time in mind before placing an order.

The table below shows the estimated delivery time by embroidery method:
Embroidery Method Estimated Delivery Time (Domestic) Estimated Delivery Time (International)
Manual Machine 2 to 3 weeks
+ 3 to 5 days
Manual Machine w/ Calado 3 to 4 weeks + 3 to 5 days
Hand 6 to 8 weeks + 3 to 5 days

These estimates are based on the usual production queues and the actual time it usually takes to send an order from Lumban, Laguna, Philippines to your address. The delivery date cannot be guaranteed, as it is only a calculated estimate.