Custom Order Lead Time
The time it takes to complete a custom order is influenced by various factors, including the following:
1. Order specifications
2. Production queues during quote preparation
3. Quote's validity period – This can be days or weeks up to a month depending on the delivery date you’ll set or depending on the exact date of use. This represents the window before order fulfillment starts, beginning from the order confirmation date.
While most orders are completed within three (3) months, the fulfillment time can vary depending on the factors listed above. Due to our restricted order capacity, we recommend planning for a lead time of at least three (3) months to increase the likelihood of your order being accepted. If you plan to order an item with all-over calado on all the panels (FULL All-Over Calado), please consider having a lead time of at least six (6) months.
Additionally, there's a separate lead time for the Perfect Fit Guarantee, which spans from the date of delivery to the date of use.
We do our best to get the perfect measurements with measurement photos, fitting samples, and our knowledge of body profiles and measurement proportions. However, we acknowledge that inadvertent human errors, such as slips and lapses, can occur. We take the risk by offering a perfect fit guarantee that covers all custom orders with complete measurement photos. The recommended execution lead time is two (2) months (from the date of delivery to the date of use) to allow for ample time for you to collect and report feedback on the fit and for your local tailor to execute the repair or for us to execute the remake if necessary. Giving us an amount of time less than the recommended perfect fit guarantee lead time of two (2) months means that you acknowledge the possibility of having inconveniences depending on the amount of time left to execute the perfect fit guarantee when necessary. To learn more, please click here.
When we receive your order with complete details, we’ll get back to you with a detailed quote with a fulfillment cycle time, shipping cost estimate (if the shipping address is overseas), and a spec sheet for you to approve.
The order fulfillment cycle time includes the following:
1. Processing - Within 2 business days of confirming the order
2. Work Order Dispatching - Within a specific period of confirming the order
3. Fitting Sample Delivery - On or before a specific date (when applicable)
4. Fitting Sample Feedback Submission - On or before a specific date (when applicable)
5. Production Completion Time - On or before a specific date
6. Inspection/Packing/Clearance Processing - Approximately 5 business days after production
7. Shipping/Delivery - 1 to 5 business days (domestic) or 3 to 5 business days (international)
Understanding Possible Delays and Variances in Barong Production
To help you set realistic expectations, we want to be transparent about the fact that the intricate, multi-stage process of crafting our barongs, largely executed by hand by artisan craftsmen, inherently introduces the possibility of slight delays due to various factors:
1. Complexity: Barong production demands a range of skills and expertise. Coordinating these diverse skills to meet order specifications can extend the timeframes beyond initial estimates.
2. Interdependence: Different production stages are interdependent, meaning one stage can't proceed until the previous one is completed. Bottlenecks can occur if any stage takes longer than anticipated, causing delays in the subsequent stages.
3. Unpredictability: Certain unforeseen factors may impact the overall timeline. These include personal circumstances affecting our artisans' work pace and weather conditions that influence delicate crafts like piña streaks painting, dyeing, and our drying process. Such factors may necessitate adjustments and potential time delays.
In essence, these delays are not due to a lack of effort or commitment but rather a natural part of the meticulous and intricate process of making a barong. Therefore, fulfillment times may vary slightly. It's important to highlight that, depending on the specifics of an order, fulfillment may also be earlier than anticipated.
Our goal is to provide transparency and support in anticipating potential changes in fulfillment times. As you make your decision, please factor in these potential changes and allow some flexibility in your timeline expectations, ensuring a smooth and seamless experience.
Restricted Order Capacity
To ensure exceptional quality and timely delivery for all our valued customers, we operate with a restricted capacity for custom orders. Delaying your decision could result in missing the opportunity to have your custom barong crafted within your desired timeframe. Therefore, we encourage you to act promptly considering your event date and potential delays or variations in barong production. By taking prompt action, you'll be able to secure your spot among the limited slots available.