Custom Order Lead Time

The average fulfillment time of orders from the ground up is two (2) months. It can take longer depending on the quantity, specs, and production queues. A complex item such as (a) raya with FULL all-over calado or (b) batok with sleeve patterns and FULL all-over calado can take up to 5 months to make if the main embroidery design is hand-embroidered. To check the estimated delivery time by embroidery method, please click here.

We Have Two Lead Times

1. Order Fulfillment Lead Time – the time from order confirmation to the delivery of the order

2. Perfect Fit Guarantee Lead Time – the time from the delivery date to the date of use

We do our best to get the perfect measurements with measurement photos, fitting samples, and our knowledge of body profiles and measurement proportions. However, we acknowledge that inadvertent human errors, such as slips and lapses, can occur. We take the risk by offering a perfect fit guarantee that covers all custom orders with complete measurement photos. The recommended execution lead time is two (2) months (from the delivery date to the date of use) to allow for ample time for you to collect and report feedback on the fit and for your local tailor to execute the repair or for us to execute the remake if necessary. Giving us an amount of time less than the recommended perfect fit guarantee lead time of two (2) months means that you acknowledge the possibility of having inconveniences depending on the amount of time left to execute the perfect fit guarantee if necessary. To learn more, please click here.

When we receive your order with complete details, we’ll get back to you with a detailed quote with a fulfillment cycle time, shipping cost estimate (if the shipping address is overseas), and a spec sheet for your approval.

The order fulfillment cycle time includes the following:

1. Processing - Within 2 business days of confirming the order
2. Work Order Dispatching - Within 3 business days of confirming the order
3. Fitting Sample Delivery - On or before a specific date (if applicable)
4. Fitting Photo and Feedback Submission - On or before a specific date (if applicable)
5. Production Completion Time - On or before a specific date
6. Inspection/Packaging/Clearance Processing - Approximately 5 business days after production
7. Shipping/Delivery - 1 to 5 business days (local) or 3 to 5 business days (international)