Custom Order Lead Time

The time it takes to complete a custom order is influenced by various factors, including the following:

1. Order specifications
2. Production queues during quote preparation
3. Quote's validity period – This can be days or weeks, depending on the delivery date. This represents the window before order fulfillment starts, beginning from the order confirmation date.

Order slots are allocated on a first-come, first-served basis and are not guaranteed. To increase your chances of securing a slot, we recommend placing your order at least three (3) months before your desired delivery date, factoring in the potential for a longer production time based on the quantity and complexity of the work involved. Furthermore, please allow for a few weeks for potential adjustments and the corresponding shipping timeframes.

While we take utmost care to ensure a perfect fit for every custom order using measurement photos and a fitting sample, the possibility of inadvertent human error remains. To safeguard you against such occurrences, we offer our Perfect Fit Guarantee. To fully benefit from it, simply submit the required measurement photos as outlined on our Custom Fit page.


Upon receiving your order, we'll send you:
✔ A detailed quotation outlining your specifications, fulfillment timeline, shipping cost estimate, shipping information, and specification sheet per item
✔ A Customer Acknowledgment and Release document outlining our order policies

The order fulfillment timeline includes the following:
1. Processing - Within 2 business days of confirming the order
2. Production Work Order Dispatching - Within a specific period of confirming the order
3. Fitting Sample Delivery - On or before a specific date (when applicable)
4. Fitting Sample Feedback Submission - On or before a specific date (when applicable)
5. Production Completion Time - On or before a specific date
6. Inspection/Packing/Clearance Processing - Approximately 5 business days after production
7. Shipping/Delivery - 1 to 5 business days (domestic) or 3 to 5 business days (international)


Understanding Possible Delays and Variances in Barong Production


To help you set realistic expectations, we want to be transparent about the fact that the intricate, multi-stage process of crafting our barongs, largely executed by hand by artisan craftsmen, inherently introduces the possibility of slight delays due to various factors:

1. Complexity: Barong production demands a range of skills and expertise. Coordinating these diverse skills to meet order specifications can extend the timeframes beyond initial estimates.
2. Interdependence: Different production stages are interdependent, meaning one stage can't proceed until the previous one is completed. Bottlenecks can occur if any stage takes longer than anticipated, causing delays in the subsequent stages.
3. Unpredictability: Certain unforeseen factors may impact the overall timeline. These include personal circumstances affecting our artisans' work pace and weather conditions that influence delicate crafts like piña streaks painting, dyeing, and our drying process. Such factors may necessitate adjustments and potential time delays.

In essence, these delays are not due to a lack of effort or commitment but rather a natural part of the meticulous and intricate process of making a barong. Therefore, fulfillment times may vary slightly. It's important to highlight that, depending on the specifics of an order, fulfillment may also be earlier than anticipated.

Our goal is to provide transparency and support in anticipating potential changes in fulfillment times. As you make your decision, please factor in these potential changes and allow some flexibility in your timeline expectations, ensuring a smooth and seamless experience.