Custom Order Lead Time
Several factors affect the time it takes to complete a custom order:
1. Order Details - For more intricate designs or larger orders, additional production time may be required.
2. Production Queues - Your place in the queue is based on availability at the time your quote is prepared. High demand can extend lead times.
3. Quote Validity - Your designated window to confirm your order. Please note that order slots are allocated on a first-come, first-served basis and are not guaranteed. Timely confirmation helps secure your spot in the schedule.
Under typical conditions, orders with simple embroidery designs, such as Pechera, can be completed in under two months. For wedding parties, we recommend placing your order at least three months before your desired delivery date to increase the likelihood of securing a slot. Additionally, please allow for a few weeks for potential adjustments and the corresponding shipping timeframes.
While we take utmost care to ensure a perfect fit for every custom order using measurement photos and a fitting sample, the possibility of inadvertent human error remains. To safeguard you against such occurrences, we offer our Perfect Fit Guarantee. To fully benefit from it, please submit the required measurement photos as outlined on our Custom Fit page.
Upon receiving your order, we'll send you:
✔ A detailed quotation outlining your specifications, fulfillment timeline, shipping cost estimate, shipping information, and specification sheet per item
✔ A Customer Acknowledgment and Release document outlining our order policies
The order fulfillment timeline includes the following:
1. Processing - Within 2 business days of confirming the order
2. Production Work Order Dispatching - Within a specific period of confirming the order
3. Fitting Sample Delivery - On or before a specific date (when applicable)
4. Fitting Sample Feedback Submission - On or before a specific date (when applicable)
5. Production Completion Time - On or before a specific date
6. Inspection/Packing/Clearance Processing - Approximately 3 business days after production
7. Shipping/Delivery - 1 to 5 business days (domestic) or 3 to 5 business days (international)
Understanding Possible Delays and Variances in Barong Production
To help you set realistic expectations, we want to be transparent about the fact that the intricate, multi-stage process of crafting our barongs, largely executed by hand by artisan craftsmen, inherently introduces the possibility of slight delays due to various factors:
1. Complexity - Barong production demands a range of skills and expertise. Coordinating these diverse skills to meet order specifications can extend the timeframes beyond initial estimates.
2. Interdependence - Different production stages are interdependent, meaning one stage can't proceed until the previous one is completed. Bottlenecks can occur if any stage takes longer than anticipated, causing delays in the subsequent stages.
3. Unpredictability - Certain unforeseen factors may impact the overall timeline. These include personal circumstances affecting our artisans' work pace and weather conditions that influence delicate crafts like piña streaks painting, dyeing, and our drying process. Such factors may necessitate adjustments and potential time delays.
In essence, these delays are not due to a lack of effort or commitment but rather a natural part of the meticulous and intricate process of making a barong. Therefore, fulfillment times may vary slightly. It's important to highlight that, depending on the specifics of an order, fulfillment may also be earlier than anticipated.
Our goal is to provide transparency and support in anticipating potential changes in fulfillment times. As you make your decision, please factor in these potential changes and allow some flexibility in your timeline expectations, ensuring a smooth and seamless experience.