Custom orders from the ground up take 4-21 weeks to deliver worldwide depending on the following:
1. Quantity
2. Specs
3. The date we receive an order with complete details
4. The date when the order is confirmed
5. The volume of orders that we have in the queue at the time the order is accepted
When we receive an order, we get back to the customer with a detailed quote with a fulfillment time, shipping cost estimate (if the delivery address is overseas), and spec sheet/s for approval. The order fulfillment time that we indicate in the detailed quote is not an exact date but a time frame that commences on the date the order is confirmed. A more specific order fulfillment time is provided on a case-by-case basis. When the order is confirmed, it’s immediately queued for processing and execution.
The average order fulfillment time is 2-3 months. A complex item such as (a) raya with full all-over calado or (b) batok with sleeve patterns and full all-over calado may take up to 5 months. To check the estimated delivery time by embroidery method, please check our Shipping and Delivery section.
On rare occasions, a product may need some adjustments. So when planning when to place your order, we recommend that you allow for extra time (at least 8 weeks if possible) between the delivery date and the event date in order for us to have ample time for repair or remake if necessary. To learn more about this, please check our Perfect fit Guarantee.