Return Policy

We give you the possibility to return a product without any reason. If you wish to return an item, please let us know within 14 days after receipt of your order. To know the list of returnable items or to create a request, please visit our Returns Center. The instructions will be provided when a return request is submitted.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@lpec.com.ph.

 

Exchanges (if applicable)

If you need to exchange an item for another item, simply send the item back to us and we will send you a new one FREE OF CHARGE.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to himself to personally give to you, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a shipping service that can be traced or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.