Do you have a physical store?
We don't have a physical store but by appointment, you can visit our office. We provide a wide range of services to direct customers online with the bulk of local transactions coming from Metro Manila and with the bulk of international transactions coming from the United States.
If you have a need for Barong Tagalog products or related products and services that cannot be addressed by our existing solutions defined by our standards and timelines found on this website, please let us know. If there's a way we can help, we will let you know.
For business and corporate sales, please send an inquiry to email@example.com.
How do I place an order?
For Self-Service: Choose a product whether ready-made hand-embroidered fabric or custom-made hand-embroidered fabric and select the product options available. Options for tailor whether third-party or in-house are available on all products so you can always get the perfect style and fit by having your material cut and sewn by a trusted tailor near you or by our own skilled and experienced tailors. Add your selected item/s to your cart and follow the checkout process.
For Customized Solutions With Our Assistance: Just tell us your requirements and we will create the order manually.
Can I change my order after it is placed?
For ready-made hand-embroidered fabric orders, changes are not possible. The only option is to cancel your order and replace it with a new order that will reflect the changes.
For custom-orders (ready-made hand-embroidered fabrics with custom tailoring or custom-made hand-embroidered fabrics with or without custom tailoring), changes can be made provided that your order is not yet in production. Please be advised that you will receive a notification to know if your order is already in production. Changes can only be made on the following features:
If the material is ready-made:
● Style Options
If the material is custom-order:
● Design Pattern
● Set of Design Elements
● Style Options
If the changes do not correspond to the above features, the only option is to cancel your order and replace it with a new order that will reflect the changes.
Adjustment in the Order Total Amount as a Result of Order Cancellation/Replacement
If your payment method is automatic (Paypal or Credit/Debit Card): Order cancellation triggers a refund to be applied to the original payment method while placing new order charges you right away. Please consider these scenarios before taking action.
If your payment method is manual (Fund Transfer or Branch Deposit through BPI): Following the manual payment method, adjustment in the total amount will be collected if the new order amount is higher than the previous order or refunded if the new order amount is lower than the previous order.
To request for order cancellation/changes, please contact our customer support.
Why is it that I can only order a certain number of ready-made hand embroidered fabrics?
When you encounter the statement "You can only add <certain number> Product Name to the cart." or "All <certain number> Product Name are in your cart." it means that our inventory is not enough to fulfill your required quantity. The number provided by our system is our running inventory during your transaction.
SOLD OUT ready-made materials can be pre-ordered through the link provided in the product description. Pre-ordered materials take three (3) to sixteen (16) weeks depending on the intricacy of designs, type of embroidery (whether pure hand or hand and machine), and production queues. Please keep our lead time in mind before placing an order.
Can I order using my own design?
Yes. In the design elements section of your order form, please select "My Own Design" and upload a clear copy of your own design in jpeg/jpg format.
How long will it take for my order to arrive?
Please check our shipping and delivery section.
What if the tailored barong that I ordered won't fit?
In order to address fit issues easily, we highly recommend that you have your barong material cut and sewn by a trusted tailor near you. However, if this really is the case, you need to send the barong back to us in order for our tailors to modify it. For us to see, please send us some pictures of you wearing it (rear and front) and include a message describing the problem. When taking pictures, please stand straight with your arms relaxed. To report fit issues, please contact our customer support.
I would like to make a return. What do I do?
Please check our Return Policy.